Frequently Asked Questions

Return Policy

We pride ourselves in producing consistently high quality coffee.  If you decide that you don’t enjoy our coffee, do NOT return it.  However, please submit a refund request within 30 days of purchase, and we will happily refund the purchase.  Please note that we will also cancel any future orders if you had previously selected it as part of a monthly subscription.

For merchandise orders, we only accept returns within 30 days of purchase due to manufacturing defects or when you received an incorrect product.  We provide a sizing chart for any product that comes in different sizes, so we do not accept returns based on fit.

How do I cancel my subscription?

Simply login to the My Account section of our website.  Once logged into your profile, you will see a tab for your subscriptions on the left hand side.  Simply select the subscription you want to cancel.

How do I change my monthly subscription?

Currently, the only way to do so is to cancel any current subscriptions you may have and start a new one.  Simply login to the My Account section of our website.  Once logged into your profile, you will see a tab for your subscriptions on the left hand side.  Simply select the subscription you want to cancel.

How do I change my payment information?

Simply login to the My Account section of our website.  Once logged into your profile, you will see a tab for your payment methods on the left hand side.  Simply click the “Add Payment Method” button to add your new information.  Remember to delete the old payment method.

How do I change my billing or shipping information?

Simply login to the My Account section of our website.  Once logged into your profile, you will see a tab for your addresses on the left hand side.  Simply click the “Edit” button corresponding to the address you need to change.